Privacy Policy

Last updated: 12 November 2026

Crusader National Pty Ltd trading as Crusader Removals (ABN 21 613 692 774) (“Crusader Removals”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit crusaderremovals.com.au, request a quote, or use our removal, relocation and storage services.

We manage personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs) and, where applicable, the Notifiable Data Breaches scheme and the credit reporting provisions in Part IIIA of the Privacy Act.

By using our website or services, you acknowledge that your personal information will be handled as described in this policy.

1. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The personal information we collect depends on how you deal with us, and may include:

your name, email address and phone number;
pickup, delivery and storage addresses;
details of your move, such as property size, items being moved or stored, an inventory of goods, preferred dates, access information and any special requirements;
vehicle details, if we transport a vehicle for you;
billing and payment details needed to process your invoice;
business details, such as your business name, ABN and the contact person, for commercial moves and accounts;
details of an alternative contact person you nominate;
records of your communications with us, including emails, phone calls, form submissions and feedback; and
technical information about your use of our website, such as your IP address, device and browser type, pages viewed and how you arrived at our site.

Sensitive information: We do not usually collect sensitive information, such as health information. We only collect it if it is reasonably necessary for your move, for example accessibility or mobility requirements, and you consent to providing it.

Information about other people: If you give us personal information about someone else, such as an alternative contact or a person at the delivery address, please make sure they know you are providing it and how we will use it.

2. How we collect personal information

We collect personal information directly from you when you:

complete our online quote form, contact form or quick quote form;
call, email or visit our depot in Malaga;
book a removal, relocation or storage service;
complete paperwork on moving day, such as inventories and delivery confirmations; or
contact or engage with us on social media.

We may also collect personal information from third parties, where you have agreed or where it is needed to provide our services. These third parties include:

a real estate agent, employer or relocation company arranging your move;
our transport and storage partners;
insurers, in connection with a claim; and
credit reporting bodies, for commercial and storage accounts (see section 6).

Unsolicited information: If we receive personal information we did not ask for and do not need, we will destroy or de-identify it as soon as practicable, where it is lawful and reasonable to do so.

3. Dealing with us anonymously

You can make a general enquiry without identifying yourself, or by using a pseudonym. However, to provide a quote, book a move or store your belongings, we need your name, contact details and addresses. If you choose not to provide this information, we may not be able to provide our services.

4. Why we collect, hold and use your personal information

We collect, hold and use personal information to:

respond to your enquiry and prepare a quote;
plan, carry out and manage your removal, relocation or storage;
communicate with you about your booking, including confirmations, schedule changes and delivery updates;
arrange transport with our road and rail partners for interstate and regional moves;
process invoices and payments and manage your account;
assess applications for commercial and storage credit accounts;
handle claims, complaints and feedback;
maintain the security of our premises, storage facility and systems, including through CCTV;
analyse and improve our website, services and customer experience; and
comply with our legal and regulatory obligations.

Direct marketing: We may send you information about our services, but only where you have agreed or where the law otherwise allows. Every marketing message includes a way to opt out, or you can contact us at any time to stop receiving them. We will not use sensitive information for marketing.

5. Who we disclose personal information to

We do not sell, rent or trade your personal information. We may disclose it to:

our employees and contractors who carry out your move or storage;
transport partners, such as road and rail carriers, used to complete interstate and regional moves;
insurers and insurance brokers, where you ask us to arrange insurance or a claim is made;
service providers who support our business, such as website hosting, email, IT support, accounting, payment processing and customer communication providers;
credit reporting bodies, debt collection agencies and legal advisers, where an account becomes overdue;
a person you have nominated, such as an alternative contact, employer or relocation company; and
government authorities, law enforcement and other parties where required or authorised by law.

We require our service providers to keep your personal information confidential and to use it only for the purpose we provided it for.

Overseas disclosure: Some of our service providers, such as cloud-based email, website, analytics and software providers, may store or process personal information on servers outside Australia, including in the United States. When we disclose personal information overseas, we take reasonable steps to make sure it is handled in a way consistent with the APPs.

6. Credit information

For commercial and storage accounts where we offer credit, we may:

obtain credit information about you, or about the directors of your business, from a credit reporting body to assess your application; and
disclose information about overdue payments or serious credit infringements to a credit reporting body, as permitted by the Privacy Act.

We only collect, use and disclose credit information in line with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code. More details are set out in our Terms and Conditions. You can ask us which credit reporting body we use, access your credit information, or ask us to correct it, using the contact details below.

7. Automated decision-making

We do not use computer programs to make decisions about you that could reasonably be expected to significantly affect your rights or interests. Decisions about quotes, bookings, storage and credit are made by our staff. Our website and business software may help us organise and process information, but a person makes the final decision.

8. Cookies, analytics and website tools

Our website uses cookies and similar technologies to make the site work, understand how visitors use it and improve our services. These include:

Google Tag Manager and Google Analytics, which collect information about how visitors use our website, such as pages visited, time on site and the device used;
Google reCAPTCHA, which protects our forms from spam and abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service;
Meta (Facebook) Pixel / Google Ads tags, which help us measure the effectiveness of our advertising; and
a cookie that records how you found our website, for example through a search engine or an ad, so we can understand which channels bring us enquiries.

The information collected by these tools is generally aggregated and does not directly identify you. You can set your browser to refuse or delete cookies, and opt out of Google Analytics using Google’s opt-out browser add-on. If you disable cookies, some parts of our website, including our forms, may not work properly.

Our website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

9. How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

storing electronic information in secure systems with password protection and restricted access;
keeping paper records in secure locations at our premises;
limiting access to personal information to staff and contractors who need it to do their job; and
securing our storage facility with locks, 24/7 CCTV monitoring and inventory systems.

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law, for example tax and accounting records. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

No method of transmitting information over the internet is completely secure. If you would prefer not to send certain information online, please contact us by phone.

Data breaches: If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme.

10. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in section 13. We may need to verify your identity before we give you access to or change your information. We will respond within a reasonable time, usually within 30 days. We do not charge for making a request, but may charge a reasonable fee for providing access in some circumstances. We will let you know of any fee in advance.

In limited circumstances permitted by law, we may refuse access or correction. If we do, we will explain why in writing and tell you how you can complain.

11. Complaints

If you have a concern about how we have handled your personal information, including a possible breach of the APPs or the credit reporting provisions, please contact us first so we can try to resolve it. Please provide as much detail as possible.

We will acknowledge your complaint within 7 days, investigate it, and aim to give you a written response within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we handle personal information. The current version will always be available on this page, with the date it was last updated shown at the top. We encourage you to review this page periodically.

13. Contact us

For privacy questions, access or correction requests, or complaints, please contact our Privacy Officer:

Privacy Officer, Crusader Removals
Corner Bellefin Drive & Marshall Road, Malaga WA 6090
Phone: 0451 136 742 or (08) 9248 8446
Email: [email protected]